I have always been of the mind that when we verbally communicate with others, we should always bear in mind that we are given only one chance to make a lasting impression. Unlike reading, where someone can read something over and over again until it is understood, speaking is quite different. Body language is also critical. Studies have proven that 55% of the time it is physiology that makes the greatest impact during communication. So the next time you have something important to say…relax, be yourself and try to be mindful of not only what you want to say, but how you say it as well. Above all, try to remember that those whom you are communicating with are people just like you and I.